United States MCDST Certification Training
CD Contents For This Title
All the chapters and lesson contents of MCDST Certification are listed below.
To help you evaluate our training, we have made some of the tutorials for MCDST Certification freely available. Click on any of the linked lesson listings below to preview FREE!
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links.
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Introduction & Overview
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| Introduction | (06:13) | |
| Overview Pt.1 | (06:50) | |
| Overview Pt.2 | (05:38) | |
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The Windows Operating System
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| Common Features & Differences Pt.1 | (06:36) | |
| Common Features & Differences Pt.2 | (05:39) | |
| Workgroup vs. Active Directory | (05:41) | |
| Troubleshooting Tools in OS | (05:46) | |
| Troubleshooting On Boot | (04:48) | |
| Troubleshooting in Safe Mode (msinfo32) | (05:32) | |
| Troubleshooting in Safe Mode (msconfig) | (04:45) | |
| Remote Desktop Connection | (04:58) | |
| Remote Assistance | (06:40) | |
| Assistance & Support Center | (04:34) | |
| Internet Tools | (06:29) | |
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Installing A Windows OS
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| Hardware Requirements | (06:22) | |
| Hard Disk Preparation | (05:49) | |
| Creating a Windows 98 startup disk | (04:16) | |
| Starting a Windows 98 startup disk | (05:27) | |
| Fdisk with Windows 98 startup disk | (06:01) | |
| Formatting Windows 98 startup disk | (05:02) | |
| Installing the Windows XP OS Pt.1 | (04:55) | |
| Installing the Windows XP OS Pt.2 | (04:11) | |
| Installing the Windows XP OS Pt.3 | (05:03) | |
| Installing the Windows XP OS Pt.4 | (05:35) | |
| Logging On to the New XP Computer | (04:01) | |
| Unattended Installations | (03:29) | |
| Setup Manager Pt.1 | (06:22) | |
| Setup Manager Pt.2 | (06:49) | |
| Answer Files & UDFs | (06:20) | |
| Troubleshooting Installations | (05:29) | |
| Boot.ini file & Advanced Startup | (06:42) | |
| Repairing an Installation | (04:25) | |
| Automated System Recovery Tool | (04:55) | |
| Transferring Files & Settings | (07:03) | |
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Desktop Management
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| User Logon | (04:56) | |
| User Accounts in Control Panel | (05:00) | |
| Local Users & Groups Tool | (05:01) | |
| User Configuration Pt.1 | (06:23) | |
| User Configuration Pt.2 | (05:33) | |
| User Profile Management | (06:52) | |
| Multilingual Configuration | (05:57) | |
| Security & Local Policy Settings | (06:13) | |
| Resulting Set of Policy | (05:25) | |
| System Resources | (05:07) | |
| System Performance Tools | (06:37) | |
| System Maintenance Tools | (06:41) | |
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File & Folder Access
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| Overview Managing Files & Folders | (03:18) | |
| NTFS File Permissions | (06:14) | |
| NTFS Folder Permissions | (05:43) | |
| Simple vs. Classic File Sharing | (06:20) | |
| Effective Permissions | (04:47) | |
| File Compression & Encryption | (06:15) | |
| Mapping Network Drives | (03:53) | |
| Shadow Copies | (04:32) | |
| Offline Files & Folders | (06:11) | |
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Hardware Issues
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| Overview of Managing Drivers | (04:06) | |
| Drivers & Driver Updates | (05:38) | |
| Driver Signing & Rollback | (06:17) | |
| Storage Devices | (05:17) | |
| The Disk Management Tool Pt.1 | (05:07) | |
| The Disk Management Tool Pt.2 | (05:41) | |
| Types of Display Devices & Settings | (06:48) | |
| Types of I/O Devices | (06:11) | |
| Hardware Profiles Pt.1 | (05:17) | |
| Hardware Profiles Pt.2 | (05:28) | |
| Advanced Configuration Power Interface | (06:07) | |
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Printers
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| Printers Overview - Printing Terminlogy | (04:53) | |
| Installing a Local Printer | (06:03) | |
| Installing a Network Printer | (04:55) | |
| Troubleshooting Printers & Print Jobs | (06:10) | |
| Printer Pooling vs. Printer Priorities | (04:54) | |
| Auditing Printers | (04:57) | |
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Network Connectivity
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| The OSI Model | (06:21) | |
| IP Addressing | (06:28) | |
| Name Resolution | (04:04) | |
| Troubleshooting Tools | (06:44) | |
| Remote Connection Issues | (06:12) | |
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Troubleshooting Applications
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| Troubleshooting Tools | (04:21) | |
| Configuring a PIF | (05:01) | |
| Identifying WIN 16 Applications | (05:31) | |
| Troubleshooting WIN32 | (06:01) | |
| Application Compatibility | (05:52) | |
| Troubleshooting Security Issues | (06:52) | |
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Internet Explorer Configuration
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| IE Overview | (04:23) | |
| IE General Tab | (05:59) | |
| IE Security Tab | (05:17) | |
| IE Privacy Tab | (06:39) | |
| IE Content Tab | (06:01) | |
| IE Connections Tab | (04:56) | |
| IE Programs Tab | (04:38) | |
| IE Advanced Tab | (05:05) | |
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Outlook Express
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| Outlook Express E-mail | (06:24) | |
| Outlook Express Data | (05:36) | |
| Outlook Express Newsgroups | (04:37) | |
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Microsoft Office
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| Office Installation | (06:23) | |
| Supporting Office Pt.1 | (06:15) | |
| Supporting Office Pt.2 | (04:03) | |
| Security & Recoverablility | (06:21) | |
| Office Language Features | (04:03) | |
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Microsoft Outlook
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| Creating Profiles & Accounts | (05:18) | |
| Managing Data | (05:18) | |
| Troubleshooting Microsoft Outlook | (04:38) | |
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Tips On Taking the Test
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| Tips for taking the tests | (07:15) | |
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Credits
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| Author Movie | (01:34) | |
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Send us FeedbackTitle Information / Pricing
| Title: | MCDST Certification |
| Author: | Bill Ferguson/Certified Instructor |
| SKU: | 33653 |
| ISBN: | 1-932808-91-4 |
| Release Date: | 2005-10-13 |
| Price: | |
| Duration: | 9 hrs / 104 lessons |
| Work Files: |
No |
| Captions: | No |
| Compatibility: |
Vista/XP/2000, OS X, Linux QuickTime 7 |
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