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MCDST Certification Course

9hrs (104 Lessons) 2005-10-13

This Course can only be played using a subscription. You can play only first 3 chapters for free. Click Here to avail a subscription
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links.

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  • Course: MCDST Certification
  • Author: Bill Ferguson/Certified Instructor
  • SKU: 33653
  • ISBN: 1-932808-91-4
  • Work Files: No
  • Captions: No
  • Subject: Certification
  • The first 3 chapters of courses are available to play for FREE (first chapter only for QuickStart! and MasterClass! courses). Just click on the movie link to play a lesson.
Course outline
Introduction & Overview
Introduction (06:13)

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Overview Pt.1 (06:50)

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Overview Pt.2 (05:38)

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The Windows Operating System

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Internet Tools (06:29)

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Installing A Windows OS

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Desktop Management
User Logon (04:56)

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File & Folder Access

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Shadow Copies (04:32)

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Hardware Issues

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Printers

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Network Connectivity
The OSI Model (06:21)

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IP Addressing (06:28)

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Troubleshooting Applications

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Internet Explorer Configuration
IE Overview (04:23)

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Outlook Express

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Microsoft Office

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Microsoft Outlook

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Managing Data (05:18)

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Tips On Taking the Test

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Credits
Author Movie (01:34)

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