Subtitles of the Movie

In this movie, we'll cover a review of the Project Quality Management Knowledge Area. Like cost the quality knowledge area only has 3 processes. The three processes include quality planning, perform quality assurance and perform quality control. The overall purpose of the knowledge area is to ensure that the project satisfies the needs for which it was undertaken. Quality looks to prevent product defectives, rework and maintain a high level of customer satisfaction; it ensures that the project requirements are met. When understanding quality at this level it could become a shock that it would be swept to the side and not given the effort necessary to fully carry through the quality activities. Let's go through the knowledge area's process flow. Beginning with the quality planning process this first process generates several important documents and procedures relating to quality such as quality metrics, checklists and the quality management plan. This information is fed into the other two quality processes. The perform quality assurance process receives information not just from quality planning but also from quality control such as the quality measurements. From here let's take a brief look at the processes. Quality planning plays an important role in setting up the foundation for carrying out the quality activities. The purpose is to identify the quality standards relevant to the project and then figure out how to satisfy them. If the company doesn't have a quality department or group then a group is brought together through this process. There are four very important outputs in this process such as the Quality Management Plan but I'd also like to highlight the process improvement plan. The quality knowledge area looks not just to improve the quality of the project but also the processes and policies of the project management activities and of the company. That mindset of continuous improvement is a big part of this knowledge area. Quality assurance ensures that the project meets the requirements by applying the quality activities that were planned out in the previous process; it looks at all the implemented changes and determines whether the results are up to standards. Quality audits and process analysis are also key tools in this process, looking to increase efficiency and find non value added activities that can be altered. And perform quality control looks to determine whether the project compiles with the quality standards. In monitors that results and identifies ways to eliminate the cause of poor performance. These first seven tools and techniques that are highlighted here are considered to be the 7 basic tools of quality. Quality control measurements and validity of deliverables are key outputs of this process. If you're taking the PMP Exam you also need to be familiar with several quality theories and important theorist that change the way that quality is viewed and treated. In PMBOK Part 3 we reviewed Phillip Crosby who believed that quality's conformance to requirements and zero defects, Joseph Juran who developed the 80-30 principle and advocated top management involvement in quality and W. Edwards Deming who authorized the 14 steps to total quality management and thought that quality improvement occurred through the plan-do-check-act cycle. We also covered several important theories that you see on your screen. As a wrap up to this movie I'll end with a reminder that modern quality today advocates prevention reverses inspection, meaning that efforts put into quality to prevent defects and issues from arising are actually more cost effective in the long run then simply looking for issues to fix before it reaches the customer. And that concludes this movie review on the Project Quality Management Knowledge Area.