How to sign up for just one month on the website?
Cancel after you sign up at My Account | Account Information.
Renew Account once your payment has been processed, but at least two business days before your renewal date. You will still have access for the time you've paid for.
How do I cancel my account?
There are three ways that you may cancel your VTC Online University account. Please be aware that cancellation requests should be received 2 business days prior to the next renewal date so that VTC Customer Service is able to remove the periodic billing for your account from the credit card system before the account automatically renews. An account may be canceled by doing any of the following:
1) Log in to
www.vtc.com. Navigate to
My Account | Account Information | Cancel Account and follow the instructions provided.
2) Send an email to
cancel@vtc.com. You will receive an email confirmation from customer service that your account has been canceled.
3) Call VTC Online University Customer Service within the US at
(561) 962 8386 and a representative will cancel your account for you. You may also contact a
VTC Office.
Cancellation requests will be honored as of the day they are received.
* Cancellation requests received by email or by phone after 4:30 PM on Friday (US Eastern Time) will not be processed until Monday morning. Cancellations received through the website will be processed automatically by the system regardless of day of week or time.
How can I get a receipt for my payment?
Once your account is charged, log into your VTC account. Once logged in, look to the right hand side for Quick Links. Look in the Account section and click on Payment Details to print a receipt.
You may also navigate to the Payment Details area under the My Account menu.
This feature is still available after your account is on hold or canceled.
How do I update payment or credit card info on an account?
There are two ways that you may update your billing information.
Cancel Your Account OnlineNavigate to
My Account | Account Information | Cancel Account. Then wait until your account expires to log back in and renew the account using your new payment information:
My Account | Account Information | Renew Account.
* Note that the Cancel Account link will only appear if your account is active and you have a current automatic billing in place. The Renew Account link will only appear if your account is canceled or on hold and the last term that you paid for has expired.
Contact Us
Call VTC Customer Service at (561) 962 8386 any time during business hours Monday - Friday, 9AM - 5PM EST and we'll be glad to assist you with this change. Other
VTC offices can be found
here.
How do I update my expired credit card?
If the credit card used to pay for your VTC Account has expired and you would like to continue using your account, please
contact us immediately with new credit card details.
To renew online once the expiration date has passed, log in using your old credentials and navigate to
My Account | Account Information | Renew Account.
Do you accept PayPal payment?
Yes. Accepted forms of payment are: Visa, MasterCard, Amex, Discover, international money order, or banker's check/draft.
How to change subscription option from monthly to yearly.
You wish to convert your monthly VTC Online University account to a yearly account. This can be done one of two ways.
Cancel Your Monthly Account
Navigate to
My Account | Account Information | Cancel Account. Then, the day following your expiration (formerly your next renewal), log in and navigate to
My Account | Account Information | Renew Account. This will allow you to choose your new billing terms and re-enter your payment information.
* The Cancel link will only appear for an account with active billing, while the Renew account will only appear for an account that has no active billing and is past its expiration date.
Contact Us
Call VTC Customer Service at 888-872-4623 M-F 9AM-5PM for assistance in changing your account billing to yearly. We'll be glad to assist you with this change. You may also contact another
VTC Office.
The VTC Online University service is priced in US Dollars for all customers worldwide as the Online University services are provided from our Head Office in Virginia, USA. Charges will appear on your credit card statement in your local currency.
While the name and address are required fields on the online signup page, the most critical pieces of data for the processing of the form are the card number, expiration date and CVV2 or security code.
Please be aware that if someone uses the same card number to attempt to sign up within the same 30 minute period, the system locks out that number as a security measure in case the card has been compromised. This will produce a "Duplicate Transaction" error message.
How can I order a course on DVD or CD or USB?
Locate the course page for the disc that you wish to purchase on
vtc.com.
Click
Add to Cart.
You will be taken to a screen where you are required to enter an email address if you are a new customer. Returning customers simply enter in your username and password to log in.
Enter your email address and click
Proceed To Checkout. You will be taken to the online form where you enter your billing and shipping address for your order.
Upon completing the forum, click
Proceed To Payment.
You will be taken to a web page where you may review your billing and shipping information. When you have completed this form, click
Submit Order.
If you still need assistance we'll be glad to help you with your order. Contact VTC Customer Service at
(561) 962 8386 during business hours Monday - Friday, 9AM - 5PM and we will enter your order for you!
If you are outside the USA, please
contact us.
Thank you for your inquiry and your interest in VTC training.
What security measures are used?
The Gateway provides data encryption, server authentication, message integrity and optional client's authentication for a TCP/IP connection by the Secure Sockets Layer (SSL) protocol.
SSL is a protocol developed by Netscape® to provide secure transmission of private information that is sent over the Internet. This protocol uses public and private key pairs to encrypt data. The public and private keys are dissimilar and each pair is unique; therefore, the keys possessed verify the sender's identity. The public key is distributed to the merchant, ISP or CSP in the form of a digital certificate, which contains information that can verify the key holder identity and the key validity. The private key is kept confidential and remains on the Payment Gateway.
If data is encrypted with the private key, only the public key can decrypt it. If data is encrypted with the public key, only the private key can decrypt it. This process prevents the data from being compromised while in transit.
How do I view video content on VTC.com?
To view or videos you need to have an active Internet connection, web browser and
Adobe Flash Player.
If you have done this and you are still having issues, try viewing the course in another web browser.
If the problem persists and you have followed the suggestions on
VTC Support, please don't hesitate to
contact us.
VTC help movies give you the best information on accessing VTC tutorials. This full course answers the most frequently asked questions and will get you up to speed quickly.
How do I renew my online subscription?
To renew your existing account using a new card, log in using your existing credentials and navigate to My Account | Account Information | Renew Account.
This feature is only available if the account is on hold.
You may also call VTC Customer Service at (561) 962 8386 anytime during business hours Monday - Friday, 9AM - 5PM EST and we'll be glad to assist you with this change.
How can we access the full course, not just demo movies?
To view all tutorials within our library you must have an active subscription with
vtc.com.
Sign Up Now
If you already have a trial account, log in and
Renew as a paid subscription. Navigate to
My Account | Account Information | Renew Account and enter in your payment information.
How i can see the next renewal date?
While logged into your account, navigate to My Account | Account Information | Edit Account to view your next renewal date.
You can also go to My Account | Quick Links | View/Edit Account.
I have completed a course, how do I get the Completion Certificate?
You receive credit by watching a tutorial as a logged in user. Tutorials viewed in demo mode DO NOT count towards earning a certificate.
Log into your account and go to
My Account | Account Features | Course Certificates. This will bring up a page showing all courses you have viewed and your current progress. If all tutorials have been viewed a certificate file (in .pdf format) will become available for download. Those that are not complete will show the number of movies left for viewing. Click on the course title to be taken to a page containing a complete list of those movies.
Should you need assistance with your certificates, please contact
Customer Service.
Is it possible to suspend my account rather than cancel it so my course information is saved?
Cancellation of a monthly account only cancels the active billing. You may cancel your account at any time and still have access until your next renewal date. Once that date has passed, while on hold, your account remains intact and your course lists and usage information is retained.
Once you decide to join again, simply log into the account with your same credentials and navigate to My Account | Account Information | Renew Account and enter your payment details again to reactivate the account.
Please note that the "Cancel Account" link will only appear if your account is active and you have a current automatic billing in place, and that the "Renew Account" link will only appear if your account is canceled/on hold and the last term that you paid for has expired.
Is VTC available in my country?
VTC is available worldwide. Find the
VTC Office nearest you.
The single-user license for one course on disc is $99.95 + shipping.
A single course as a multi-user license (10 simultaneous users) disc is $500.00+ shipping.
A single-user subscription to VTC Online University is $30.00 monthly or $250.00 yearly.
A multi-user subscription (5 concurrent logins) is $100.00 monthly or $1000.00 yearly.
* All prices are in US Dollars.
iPad users can play movies via a web browser.
Can I resrict access by IP address?
Yes. You can add sub-users to a multi-user account and restrict by user name and password. You may also assign one generic username and password for all users and restrict by IP address or IP range.
Once you have a multi-user account set up, we can activate the IP restriction feature.
Once activated, from the main menu choose My Account | Account Information | Edit Account | IP Restrict. Or from the right sidebar click Edit Account | IP Restrict.
You will be taken to a page which permits you to assign IP restrictions allowing your sub-users to only access the training from a particular IP address or IP range.
To enable it, select the first box and enter the IP address value. To restrict to a single IP address, enter the same address in both boxes.
To restrict a range, enter the starting IP in the first box and the ending IP in the second box.
Do any of the courses contain captions?
We have several courses that are closed captioned. You can see a complete list of them by navigating
here.
Within the
Captions availability drop down selection, select
"Yes". Click the
Search button. A list of courses that are closed captioned will appear.
Individual course pages will list if captions are available for the course.
Error stating that I am signed in from multiple locations. How do I correct this?
"Your user name (custserv) is now signed into VTC in 2 locations. Do you want to sign off the other locations and continue?"
This message usually occurs if one attempts to log in after a login session is closed abnormally (i.e. browser closed without using Logout button, computer crash, browser crash, etc). The message should never prevent you from logging in. Click Yes I want to continue and the stale session will be removed.
Also, you may only log into VTC from one viewing method at a time. I you are logged in through a web browser and attempt to log in via the VTC Player, you will get the message that you were already logged in and vice versa.
Can't add user, says it already exists when it doesn't.
The user ID must be unique to the entire VTC system, not just a single account. You would need to modify any username that receives that error message.
How do I change my password?
Log into your
account.
Change your password and click
Update Profile to save your changes.
I need to change the password, due to the departure of several staff. Can you tell me how?
My Account allows multi-user admins to edit administrative information, including contact information and the admin password. Click Save Changes to Account when you are finished updating any information here.
To change passwords for sub-user accounts or to edit sub-user details, navigate to My Account | Multi-User | List Accounts and choose View Details.
Multi-User admins can allow their users to change their own passwords. To enable this option navigate to the My Account | Account Information | Edit Account menu and check the box "Allow sub-users to edit profile".
Can the movies be downloaded?
VTC training content is only available as streaming media. Subscribers are neither able nor permitted to download or save any of the content. Subscribers must be both connected to the Internet and to our site through a browser or one of our proprietary media players in order to view the content.
Can I get certified for SQL Administration courses or any other course?
We are not accredited. The VTC Completion Certificate's main purpose is to show that you have successfully viewed an entire course with VTC. Some employers and schools may count completion of VTC courses as credit toward continued learning or self study.
VTC doesn't offer testing which is something you would get through an accredited facility. Most students use our courses to gain the knowledge and then go to a testing facility for accreditation.
Is there a list of courses being updated in VTC?
VTC is always working diligently on creating updated versions of courses.
Once a qualified author is contracted, It generally takes 2-3 months to produce a course.
You may check the current status of courses on
Titles in Development.
I am having trouble following the instructions in the course, can you assist?
VTC offers
technical support for our proprietary media players and support for getting our training products to play on the customer system. This technical support does not extend to specific support or one-on-one training for the applications or technology that a subscriber is training on. The training material is produced on a contract basis by authors who are not on the VTC support staff and as such answer by email only, specific questions on their training courses, and at their own discretion.
Please be aware that most VTC courses contain an author video, which contains author contact information. This video is usually the last video within the course and provides viewers the necessary information to contact the author with questions regarding the tutorial. This is usually an email address or website URL.
Additionally, most product pages on
VTC.com provide an email address or URL link to reach the author as well.
What is the Maximum Login option?
The "maximum login" option refers to the number of seats a sub-user can access on an account. If the sub-user is provided with a maximum login of 5 - that sub-user could tie up all 5 seats. If the sub user is provided a maximum login of 1 - they may only hold one seat at a given time on the account leaving the remaining 4 open for additional sub-users.
We would suggest setting the maximum at 1 to prevent one sub user from monopolizing all 5 seats unless you wish to have one sub user login to all 5 accounts.
What are MasterClass or QuickStart! courses?
QuickStart! and MasterClass! courses are generally shorter than full courses.
QuickStart! courses are designed to help users get up to speed with a newly available application or concept.
MasterClass! courses are designed to teach more advanced concepts.
I have many notes under my current course. is there any way to download them?
You may print or save as a PDF file, all the notes for a single course within My Account | QuickLinks | Course Options | View Course Notes.
Press Print.
How do I keep track of the movies I have viewed?
You can always bookmark the tutorials as you view them.
Navigate to
VTC Support and review the
Administrating Your VTC Account section.
You may also (once logged into your account) navigate to your
Usage Report.
The page allows you to do a hits search which tracks those tutorials you've previously viewed.
How do I remove courses from my course list?
To remove courses from your course list, log into your account and click My Account | Account Features | Course List. Click the red X beside any course you wish to remove.
I would like to propose a link exchange with the VTC site.
Thank you for your interest in VTC. Unfortunately, we do not participate in link reciprocation.
VTC does however offer an Affiliate program so that you may earn commission by directing customers to the VTC site. Additional information about the program can be found at
Affiliates.
Can I play VTC videos on my mobile device?
Mobile users must use a web browser to view movies. Mobile device users having trouble playing movies should click the Preferences option on any course page and select the Low Bandwidth option.
Is the VTC AIR Player content window resizable?
Yes. As with viewing via a web browser, you can view tutorials in full screen mode.
Is there a wait period for Improper Log off?
The wait period enables the system to reset when a log off has failed or been improperly implemented. To avoid this issue, the user may wish to access the
VTC AIR Player. The player allows access without using a web browser.
You must have an Internet connection and have Adobe AIR installed to effectively use the VTC AIR Player.
Please review the VTC AIR Player FAQ for additional information regarding the VTC AIR Player.
For other technical support, visit VTC Support.