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Mac/WIN/Linux Problems & Solutions

PLEASE CHOOSE ONE OF THE FOLLOWING:

MAC Users of VTC Online University

System Requirements

  • Internet Connection (broadband connection is recommended)

  • Mac OS (OS X 10.3.9 or higher is recommended)

  • Web browser (Firefox is recommended), VTC Player (Intel), VTC Player (PowerPC) or VTC AIR Player

  • QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • Flash 8 or higher

  • Adobe AIR

  • MAC VTC Player

    VTC Player (Intel), VTC Player (PowerPC)

    The VTC Player is a standalone player that does not require you to use a web browser. However, you must be connected to an ISP and have QuickTime installed.

    Please view the help movie and FAQ before downloading the VTC Player.

    Check the the VTC Player web page for further updates to the VTC Player.

    * It is important for users to log out of the VTC website if using the VTC Player in conjunction with the website. If a user logs into the website and then tries to log in via the VTC Player, the user may get a message indicating that someone else is already logged in using that username and password. This security rule applies to the VTC AIR Player as well.

    Mac VTC AIR Player

    The VTC AIR Player can be used to access VTC Flash based training videos right from your desktop. However, you must be connected to an ISP and have Adobe AIR installed.

    The VTC AIR Player works only with the Online University, not VTC USBs.

    Please view the VTC AIR Player FAQ for additional information.

    Web Browser

      Firefox (recommended)
      Safari
      Opera

    Cookies and JavaScript must be enabled within your web browser of choice.

    Installing QuickTime

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008.

    To properly install QuickTime, choose 'Minimum' for Installation type. You do not have to supply a registration number for a minimum installation. Leave the MIME settings to their default setting. Changing default file associations within the MIME settings may result in the inability to play VTC tutorials. To revert file associations back to default settings, close the QuickTime application and do the following:

    1. Double-click the QuickTime icon.
    2. In the menu, navigate to Preferences and select QuickTime Preferences.
    3. Choose Browser Plug-in within QuickTime settings.
    4. Click on MIME Settings.
    5. Click the Use Defaults button at the bottom.
    6. Close OK and close window.

    If you wish to update your current version of QuickTime:

    1. Open System Properties.
    2. Double-click the QuickTime icon.
    3. Choose Update Check within QuickTime settings.
    4. Click the Update button.
    5. Check the box Check for Updates Automatically if you want to automatically check for QuickTime updates.
    6. Close the Window.

    Potential Issues / Solutions

    Is QuickTime running properly?

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008).

    QuickTime Click here to test if your system is set to properly stream QuickTime content.

    Click here for further discussion on QuickTime playback issues and solutions.

    * Archived versions of QuickTime may be downloaded here.
    Internet Explorer error on login

    Security failure. Data decryption error when attempting to log in. This is a known issue which can be referenced here and here.



    Enable Cookies

    Enable cookies within your browser to accept from VTC.

    To enable cookies within your web browser, consult the help section of the browser application and do a search for cookies.



    Have you emptied your cache lately?

    Empty your web browser's cache if you have a problem viewing web content from VTC.

    Emptying cache via Safari:

    1. Open Safari
    2. Highlight Safari on the menu bar and select Empty Cache.

    * You may select Reset Safari to clear cache, cookies, history, and Downloads window.



    OS 9 Users

    The most efficient and reliable browser for OS 9 that we've found is iCab 3.0.3.

    Another alternative is Netscape 7.0.2.



    Firewalls, Routers, Anti-Virus and Security Issues

    Error messages using a web browser, VTC Player, or VTC AIR Player, with software based firewalls:

  • Window hangs on "Loading movie" and or, your browser crashes.

  • "You are not connected to the Internet. Please quit the application, connect, and start again."

  • "We have been unable to authenticate your username and password, and cannot play this movie. Please accept our apologies".

  • VTC Player hangs on "Connecting to Server".

  • Please make sure that you have downloaded the latest version of the VTC Player.

    If you have a router or software based firewall in place---Norton, McAfee, ZoneAlarm, Tiny Firewall, Brickhouse, etc.---make sure your firewall or router settings are open to the following:
    • VTC Player, VTC AIR Player, QuickTime, Adobe AIR, Flash
    • *.vtc.com
    • ports 80 and 443
    • TCP
    • Grant incoming and outgoing or to and from access to the following IP ranges:
      67.208.88.34-.62 (primary VTC network)
      66.160.128.82-.94 (backup VTC network)
    • If using the VTC AIR Player, be sure that Adobe AIR and Flash are granted appropriate access and that the RTMP protocol (default port uses 1935) is not blocked.
    VTC does not provide technical support for Internet security applications (Norton, McAfee, etc.).

    If you have a Linksys router, click here.

    If you have a Netgear router, click here.
    If using a proxy server, be sure that JavaScript and cookies are enabled.
    For additional information regarding firewalls and proxy settings see QuickTime and Firewalls.



    Ad Blocking using Norton Internet Security

    To create a rule to Ad Block using Norton Internet Security click here.



    Misc VTC Player Error Messages

  • Permission error when trying to launch the VTC Player

  • Make sure that the user account has permission granted to the VTC Player if application limitations are set within System Preferences. When added, the VTC Player will not appear in Applications; it will appear in Other.

  • VTC Player gives "Unable to write preferences file" message

  • The Mac VTC Player places the necessary files within your Library/Preferences folder. Make sure that the folder has Read/Write access for the designated user account.

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    Mac VTC USB Users

    System Requirements

  • Mac OS (OS X 10.3.9 or higher needed to install QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • QuickTime 7

  • VTC Player

  • View the VTC Player help movie before installing the VTC Player.

    The VTC Player FAQ page provides additional helpful information.

    * To play a tutorial within the VTC Player, make sure that you double click on a tutorial link, or highlight a link and click the PLAY button on the right of the VTC Player. Clicking the QuickTime icon only checks the tutorial off as previously viewed.

    Potential Issues / Solutions

    If a USB freezes when playing tutorials, simply download the latest VTC Player, or revert your QuickTime back to the version that came with your USB.

    Mac OS X VTC Player

    The VTC Player comes with a help movie for viewing.



    "Error loading movie Preferences 3.5."

    This message pops up every once in awhile the first time accessing the VTC Player. Simply click the OK button.



    Virtual Memory

    In some extreme cases, it may be necessary to turn the Virtual Memory OFF on an OS 9 system. This is a rarity and should be the last option explored.

    To locate Virtual Memory on your system, go to your Apple menu. Click on Control Panel and in the Memory area, set Virtual Memory to OFF.



    Older CDs (pre-2000) do not work with new VTC Player

    You will need a patch to play tutorials from the CD. All tutorials will play in Classic (OS 9) mode.

    E-mail us for the VTC Patch and be sure to include within the e-mail the USB giving you the problem and the date it was purchased.


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    WIN Users of VTC Online University

    System Requirements

  • Internet Connection (broadband connection is recommended)

  • Windows Vista/XP/2000

  • Web browser (Firefox is recommended), VTC Player (WIN) or VTC AIR Player

  • QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • Flash 8 or higher

  • Adobe AIR

  • WIN VTC Player

    VTC Player (WIN)

    The VTC Player is a standalone player that does not require you to use a web browser. However, you must have an active Internet connection and QuickTime installed.

    View the VTC Player help movie and FAQ before installing the VTC Player.

    Once the VTC Player is clicked, save it to your desktop.

    The file will be called vtcpcplayer.zip and you will need to unzip this file using WinZip, or other decompression software.

    Get an Evaluation Version of WinZip

    Check the the VTC Player web page for further updates to the VTC Player.

    * It is important for users to log out of the VTC website if using the VTC Player in conjunction with the website. If a user logs into the website and then tries to log in via the VTC Player, the user may get a message indicating that someone else is already logged in using that username and password. This security rule applies to the VTC AIR Player as well.

    VTC AIR Player

    The VTC AIR Player can be used to access VTC Flash based training videos right from your desktop. However, you must be connected to an ISP and have Adobe AIR installed.

    The VTC AIR Player works only with the Online University, not VTC USBs.

    Please view the VTC AIR Player FAQ for additional information.

    Web Browser

    Firefox (recommended)
    Internet Explorer
    Opera

    Cookies and JavaScript must be enabled within your web browser of choice.

    Installing QuickTime

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008).

    To properly install QuickTime, choose 'Minimum' for Installation type. You do not have to supply a registration number for a minimum installation. Leave the MIME settings to their default setting. Changing default file associations within the MIME settings may result in the inability to play VTC tutorials. To revert file associations back to default settings, close the QuickTime application and do the following:

    1. Go to Start.
    2. Open the Control Panel.
    3. Double-click the QuickTime icon.
    4. Choose Browser Plug-in within QuickTime settings.
    5. Click on MIME Settings.
    6. Click the Use Defaults button at the bottom.
    7. Click OK and close window.

    After installing QuickTime, please follow the steps below:

    1. Click Start, Control Panel, and look for a large blue Q.
    2. This is the QuickTime Settings icon. Double click on it.
    3. In the Settings window open the drop down menu and select Connection Speed.
    4. Select your current dial-up connection.
    5. Click OK.
    6. Close out of QuickTime settings.
    7. Close out of Control Panel.



    Potential Issues / Solutions

    Is QuickTime running properly?

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008.

    Check to make sure QuickTime is properly configured on your system by navigating here.

    NOTE: A 64-bit version of QuickTime\A8 for Windows is not available from Apple at this time and therefore QuickTime functionality is not available for some applications.

    If the problem persists after a re-installation of QuickTime, you can try to modify the system's hardware acceleration settings. To do this, follow the steps below:

    1. Navigate to the system's Display Settings.
    2. Click the Advanced Settings button.
    3. Click the Troubleshoot tab.
    4. Adjust the hardware acceleration slider.
    5. Click the Apply button.
    6. Click the OK button.

    If you suggestion above do not remedy the crash problem, set QuickTime to Safe mode (GDI only), thus disabling DirectX and OpenGL functionality within QuickTime. To do this, follow the steps below:

    1. With the QuickTime application open, select Preferences.
    2. Click the Advanced tab.
    3. Check the Safe mode (GDI only) option.
    4. Click the OK button.

    If the suggestions above do not help, know that some users (particularly 64-bit users) have experienced improved performance by reverting back to QuickTime 7.0.4.

    NOTE: We recommend you use Firefox or the 32-bit version of Internet Explorer. If both 64 and 32-bit versions of IE are on your system, launch the 32-bit from the following directory:"C:\Program Files (x86)\Internet Explorer\iexplore.exe"

    Some users have also had success using QuickTime Alternative Lite, which plays all necessary .mov files without having to install the QuickTime Player itself.

    Uninstall the QuickTime Player first before installing QuickTime Alternative Lite.

    * VTC strongly recommends you first try playing the demo offerings before making any purchase from VTC.

    Please refer to the Apple support note QuickTime 7: Supported Operating Systems for the latest compatibility information.

    Click here to test if your system is set to properly stream QuickTime content.

    Click here for further discussion on QuickTime playback issues and solutions.

    Windows 2000 Service Pack 4 users should download QuickTime 7.1.6.

    Archived versions of QuickTime may be downloaded here.


    ActiveX error message using Internet Explorer

    We recommend Firefox for Windows users, as it is more secure and reliable. If this is not a viable option, please do the following:

    1. Launch Internet Explorer.
    2. Navigate to Tools and click Internet Options.
    3. Click on the Security tab.
    4. Set the slider to Medium and click OK. To set a Custom level, proceed to the next step.
    5. Click the Custom button.
    6. The following options must be set to Enable:

  • Binary and script behaviors
  • Run ActiveX controls and plug-ins
  • Script ActiveX controls marked safe for scripting

  • 7. Click the Apply button.
    8. Click the OK button.



    Microsoft Windows Automatic Updates

    If you experience problems with QuickTime after installing Windows updates, you should update your system's QuickTime software.

    1. Open the Control Panel.
    2. Double click the QuickTime icon to open.
    3. In the QuickTime Settings dropbox, click on Update Check.
    4. Click the Update and install additional QuickTime software radio button and click the Update button.
    5. Make sure that the box for Check for Updates Automatically is checked.
    6. Exit QuickTime Settings.
    7. Exit the Control Panel.

    Enable cookies within your browser window.

    To enable cookies within your web browser, consult the help section of the browser application and do a search for cookies.


    Video tutorial crashes while scrolling

    If the audio disappears, or your browser crashes while clicking to fast forward within a tutorial, let the tutorial fully load to your system and instead try clicking and dragging on the scroll bar to desired sections. If the problem persists, switch to a different browser, or use the VTC Player to view tutorials.



    Have you deleted your Temporary Internet files lately?

    Delete your web browser's Temporary Internet files if you have a problem viewing web content from VTC.

    To do so within Internet Explorer do the following:

    1. Click on Tools to open the menu.
    2. Click Internet Options.
    3. Click on the General tab.
    4. Click the Delete Files button and the box to Delete Offline Content as well.
    5. Click the OK button.

    * You may want to delete your cookies as well if deleting just your cache does not work.

    Consult the web browser application's help menu for help with other browsers.



    Firewalls, Routers, Anti-Virus and Security Issues

    Error messages using a web browser, VTC Player, or VTC AIR Player, with software based firewalls:

  • Window hangs on "Loading movie" and or, your browser crashes.

  • "You are not connected to the Internet. Please quit the application, connect, and start again."

  • "We have been unable to authenticate your username and password, and cannot play this tutorial. Please accept our apologies".

  • VTC Player hangs on "Connecting to Server".

  • Please make sure that you have downloaded the latest version of the VTC Player.

    If you have a router or software based firewall in place---Norton, McAfee, ZoneAlarm, Tiny Firewall, Brickhouse, etc.---make sure your firewall or router settings are open to the following:
    • VTC Player, VTC AIR Player, QuickTime, Adobe AIR, Flash
    • *.vtc.com
    • ports 80 and 443
    • TCP
    • Grant incoming and outgoing or to and from access to the following IP ranges:
      67.208.88.34-.62 (primary VTC network)
      66.160.128.82-.94 (backup VTC network)
    • If using the VTC AIR Player, be sure that Adobe AIR and Flash are granted appropriate access and that the RTMP protocol (default port uses 1935) is not blocked.
    * Norton 360 users may experience an issue in which all movie windows appear with a "Fraud Monitoring is on" toolbar at the top. This prevents the user from seeing the play button at the bottom of the movie window. To remove this bar (as it serves no real purpose other than to reveal that the option itself is activated), first navigate to the Tools menu within your web browser. Under Toolbars, check off the Show Norton Toolbar option.

    VTC does not provide technical support for Internet security applications (Norton, McAfee, etc.).

    If you have a Linksys router, click here.

    If you have a Netgear router, click here.
    If using a proxy server, be sure that JavaScript and cookies are enabled.
    For additional information regarding firewalls and proxy settings see QuickTime and Firewalls.



    Ad Blocking using Norton Internet Security

    To create a rule to Ad Block using Norton Internet Security click here.



    Security Zone parameters set within Internet Explorer can block VTC content

  • You are at our website trying to choose a country and can't enter our Login Page

  • You click on a link on our website and nothing happens:

  • Please do the following to modify security zone parameters

    1. Launch Internet Explorer.
    2. Navigate to Tools and click Internet Options.
    3. Click on the Security tab.
    4. Click the Trusted Sites icon and move the slider to Medium.
    5. Click the Sites tab.
    6. Type *.vtc.com and click OK to add the entry.
    7. Click OK again to close the window.

    If using a different web browser, consult the help section for security setup instructions.

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    WIN VTC USB Users

    System Requirements

  • Windows Vista/XP/2000

  • QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • VTC Player

  • View the VTC Player help movie before installing the VTC Player.

    The VTC Player FAQ page provides additional helpful information.

    Potential Issues / Solutions

    VTC Player crashes

    NOTE: A 64-bit version of QuickTime\A8 for Windows is not available from Apple at this time and therefore QuickTime functionality is not available for some applications.

    QuickTime is a required element to play tutorials from your VTC USB. Check to make sure QuickTime is properly configured on your system by navigating here.

    NOTE: A 64-bit version of QuickTime\A8 for Windows is not available from Apple at this time and therefore QuickTime functionality is not available for some applications.

    If the problem persists after a re-installation of QuickTime, you can try to modify the system's hardware acceleration settings. To do this, follow the steps below:

    1. Navigate to the system's Display Settings.
    2. Click the Advanced Settings button.
    3. Click the Troubleshoot tab.
    4. Adjust the hardware acceleration slider.
    5. Click the Apply button.
    6. Click the OK button.

    If you suggestion above do not remedy the crash problem, set QuickTime to Safe mode (GDI only), thus disabling DirectX and OpenGL functionality within QuickTime. To do this, follow the steps below:

    1. With the QuickTime application open, select Preferences.
    2. Click the Advanced tab.
    3. Check the Safe mode (GDI only) option.
    4. Click the OK button.

    If the suggestions above do not help, know that some users (particularly 64-bit users) have experienced improved performance by reverting back to QuickTime 7.0.4.

    Some users have also had success using QuickTime Alternative Lite, which plays all necessary .mov files without having to install the QuickTime Player itself.

    Uninstall the QuickTime Player first before installing QuickTime Alternative Lite.


    Loading window holds on "Initializing Application"

    1. Click the Change Settings button upon launching the player.
    2. Click the Reset Defaults button within the Preferences window.
    3. Click the OK button.

    If the problem persists, try one of the archived versions of the VTC Player. They will allow you to view tutorials in CD mode, but not authorized or demo online mode.

    2006 version
    2005 version
    2003 version


    VTC Player suddenly disappears while loading

    If running McAfee or Norton Anti-Virus, disable it and try again. If successful, consider installing and running another anti-virus application. Free alternatives are downloadable from AntiVir or AVG. VTC does not provide technical support for these applications.



    "Error loading movie Preferences 3.5."

    This message pops up every once in awhile the first time accessing the VTC Player. Simply click the OK button.



    Video in VTC Player is blurry or distorted

    Play some tutorials within the folder on the USB named "movies". If the tutorials look fine playing through QuickTime, check to make sure your Hardware Acceleration is set to Full. The VTC Player needs a full rate to perform optimally.

    1. Right click on Desktop and choose Properties.
    2. Click the Advanced button.
    3. Click the Troubleshoot tab and slide the hardware acceleration slider to Full.
    4. Click Apply and then OK.

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    Linux Users

    Click here for a detailed explanation of how to use the VTC Player on a Linux machine.

    All VTC courses released after Dec 2007 are avilable in Flash format, allowing Linux users to play VTC content via a web browser. Flash 8 or higher is required for playback.

    Linux users may view VTC tutorials online via the VTC AIR Player (does not allow viewing from USB). Adobe AIR for Linux is required.

    You can find a full list of courses available in Flash format here. Select Yes for Flash Availability.

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    Administrating an Account

    You must be logged in to administer an account, download work files (if available), add/edit/delete bookmarks and notes, check usage reports, add/delete courses to a course list, or apply for a certificate.
    • You may edit your account by navigating to the My Account drop down menu and from the Account Information sub-menu, select Edit Account.

    • You may select from several options under My Account/Account Information: Renew Account, Renewal Receipts, View Transactions, USB Orders.

    • You may add courses to your course list by clicking the Add this Course to My Course List link found in the Options section on every course page. Your saved course list may be viewed by clicking on the View My Course List link just above the Add this Course to My Course List link, or by navigating to the drop down menu My Account and from the Account Features sub-menu, select Course List.

    • To remove courses from your Course List, click the X icon to the right of any courses listed.

    • You may check your usage reports by navigating to the drop down menu My Account and selecting Usage Report from the Account Features sub-menu.

    • You may add bookmarks by clicking on the checkbox to the left of every tutorial link on a course page and selecting the Save Bookmarks button.

    • You may delete bookmarks on the Bookmarks page. This page is found by navigating to the drop down menu My Account and selecting Bookmarks from the Account Features sub-menu. Check the tutorials you want deleted and click the Delete Selected Bookmarks button on the bottom of the page. You may also delete all entries within a specific course by clicking the X graphic next to the course.

    • You may create, edit, or delete notes by clicking on the notepad icon to the right of every tutorial link on a course page. You may review course notes by clicking the View Course Notes link found in the Options section on every course page.

    • You may apply for a VTC Certificate by selecting Click here to get certificate for this course to the right of tutorial links on a course page. You may also apply for a certificate, or see how many tutorials you have left to earn a certificate, by navigating to the drop down menu My Account and within the Account Features sub-menu, select Course Certificate.

    • To verify a certificate navigate to the very bottom of any web page and click verify a VTC Certificate. You do not need to be logged in to verify a VTC Certificate.

    • Should a course contain work files, you may download any available work files by clicking the Work Files link found in the Options section. Not all courses have work files. If you do not see a link available, then the course has no work files.

    Click here for a full list of our VTC Offices.

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    Login Problems

    VTC uses a login system to control access to the VTC Online University.

    When logging in via the website, please remember to click the Logout button when finished with the system. Users who simply shut down their browser and fail to click the Logout button may not be able to log back in for up to 30 minutes. The system will automatically log out a user who has not played a movie within 30 minutes. Users can log back in after the 30 minute timeframe has passed.

    It is important for users to log out of the VTC website if using the VTC Player in conjunction with the website. If a user logs into the website and then tries to log in via the VTC Player, the user may get a message indicating that someone else is already logged in using that username and password.

    If you are experiencing any difficulties, please wait 30 minutes and try again. If you do not find a solution on these pages, please contact us.

    Phone: (561) 962 8386

    E-mail: VTC Tech Support

    VTC Offices Directory


    VTC Player Download

    Updated - 2012/06/28

    The VTC Player allows users to play VTC tutorials via the Web or a CD. It is constantly under development, so please let us know your thoughts and ideas on how it works for you, as well as any features you would like to see added.

    MAC (Intel) VTC Player (.dmg) (3.6mb)

    MAC (PowerPC) VTC Player (.dmg) (3.8mb)

     WIN VTC Player (.zip) (3.5mb)

    * Linux users click here.

     VTC AIR PLAYER

    The VTC Player FAQ page provides additional helpful information.

    VTC Terms and Conditions

    TERMS & CONDITIONS OF USE

    BY SUBSCRIBING TO THIS SERVICE, YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT, THE TERMS AND CONDITIONS OF WHICH SHALL PREVAIL IN GOVERNING YOUR RIGHTS OF USE. BY CLICKING THE "BECOME A MEMBER" BUTTON, THE INDIVIDUAL OR ENTITY LICENSING THE PRODUCT ("YOU") IS CONSENTING TO BE BOUND BY AND IS BECOMING A PARTY TO THIS AGREEMENT. IF LICENSEE DOES NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, THE BUTTON INDICATING "BECOME A MEMBER" MUST NOT BE SELECTED, AND LICENSEE MUST NOT INSTALL OR USE THE SOFTWARE.

    1. DEFINITIONS

    "VTC" refers to Virtual Training Company, Inc.
    "You" refers to the user or subscriber.
    "Software" refers to the VTC training content and software.

    2. LICENSE: VTC hereby grants to You a worldwide, non-royalty bearing, non-exclusive license to use the Software according to the provisions contained herein and subject to payment of the applicable subscription fees.

    3. RESTRICTIONS: You may not do any of the following:

    Save the Software to Your hard disk or other storage medium; permit others to use the Software except as specified by addendum; modify, reverse engineer, decompile, or disassemble the Software; make derivative works based on the Software; publish or otherwise disseminate the Software. VTC, Inc., VTC Online University, and the Virtual Training Company site is owned and operated by VTC, Inc. as a corporation of record.
    All materials on this site are the property of VTC unless otherwise specified. No material from these pages may be copied, reproduced, republished, downloaded, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any other purpose is a violation of U.S. copyright law and other proprietary rights. For purposes of this Agreement, the use of any such material on any other web site or networked computer environment is prohibited.

    4. FEES: The rights granted under this Agreement are effective only upon payment of the subscription fees, which are strictly non-refundable other than as expressly provided herein. The term "monthly subscription" is defined as any 30 day period. The term "yearly subscription" is defined as one 365 day period. A yearly subscription ends on the same numerical date as it began (example July 28, 2004 to July 28, 2005).

    The VTC Online University is access to every VTC training tutorial in our library. You pay a flat fee for access to these titles. You are billed according to your renewal selection below, and can renew monthly, yearly, or in any other increment offered. If you choose to be billed monthly, you will be billed every 30 days for the subscription until you request the subscription be cancelled. Our terms of service state that you must cancel a monthly subscription at least two business days before your renewal date. These two days give us enough time to ensure that you will not be charged again.

    5. LIMITED WARRANTY: VTC warrants that the Software, if operated as directed, will substantially achieve the functionality described. VTC does not warrant, however, that Your use of the Software will be uninterrupted or that the operation of the Software will be error-free or secure. In addition, the security mechanisms implemented by the Software have inherent limitations, and You must determine that the Software sufficiently meets Your requirements. VTC also warrants that the media containing the Software, if provided by VTC, is free from defects in material from the date You acquired the Software. VTC's sole liability for any breach of this warranty shall be, in VTC's sole discretion: (i) to replace Your defective media or Software; or (ii) to advise You how to achieve substantially the same functionality with the Software as described; or (iii) if the above remedies are impracticable, to refund the subscription fee You paid for the Software. Only if You inform VTC of Your problem with the Software during the applicable subscription period will VTC be obligated to honor this warranty. VTC will use reasonable commercial efforts to repair, replace, advise, or refund pursuant to the foregoing warranty within thirty (30) days of being so notified. If any modifications are made to the Software by You during the warranty period; if the medium is subjected to accident, abuse, or improper use; or if You violate the terms of this Agreement, then this warranty shall immediately terminate. This warranty shall not apply if the Software is used on or in conjunction with hardware or software other than the unmodified version of hardware and software with which the Software was designed to be used as described.

    THIS IS A LIMITED WARRANTY, AND IT IS THE ONLY WARRANTY MADE BY VTC OR ITS SUPPLIERS. VTC MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTIES' RIGHTS. YOU MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, TO THE FULL EXTENT PERMITTED BY LAW, THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE ABOVE LIMITED WARRANTY PERIOD. MOREOVER, IN NO EVENT WILL WARRANTIES PROVIDED BY LAW, IF ANY, APPLY UNLESS THEY ARE REQUIRED TO APPLY BY STATUTE NOTWITHSTANDING THEIR EXCLUSION BY CONTRACT. NO DEALER, AGENT, OR EMPLOYEE OF VTC IS AUTHORIZED TO MAKE ANY MODIFICATIONS, EXTENSIONS, OR ADDITIONS TO THIS LIMITED WARRANTY.

    6. PROPRIETARY RIGHTS: VTC reserves all proprietary rights in and to the Software, is protected by copyright and other intellectual property laws and by international treaties. VTC, Inc.

    Trademark Notice: VTC, Virtual Training Company, Inc., The VTC Logo, and VTC Online University, are trademarks of VTC, Inc. All other company and product names may be trademarks of their respective owners.
    The information contained herein is subject to change without notice. Copyright © 1995 - 2005 VTC, Inc. All rights reserved.

    7. TERMINATION: This Agreement shall automatically terminate if You fail to comply with the restrictions described herein. Your obligations to pay outstanding subscription fees shall survive any termination of this Agreement.

    8. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL VTC OR ITS SUPPLIERS OR RESELLERS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. IN NO EVENT WILL VTC BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT VTC RECEIVED FROM YOU FOR A LICENSE TO THE SOFTWARE, EVEN IF VTC SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH
    DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM VTC'S NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH LIMITATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.

    9. Links To Other Materials: Linked sites found at the VTC site are not under the control of VTC, and we are not responsible for the content of any linked site or any link contained in a linked site. VTC may change links based solely on our discretion, and we reserve the right to terminate any link or linking program at any time. VTC does not, by linking to sites, endorse companies or products to which it links and reserves the right to note as such on its web pages. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

    Forums, and Chat are not always screened by VTC, and we are not responsible for the content of any public or open forum content at the site. VTC may change these public forums based solely on our discretion, and we reserve the right to terminate any forum at any time. VTC does not, by allowing these forums, endorse companies or products which may be mentioned in these forums, and reserves the right to note as such on its web pages. If you decide to access any of the public forums in this site, or linked to this site, you do this entirely at your own risk.

    9. GOVERNING LAW & DISPUTE RESOLUTION: This Agreement is governed by Virginia law. All disputes between You and VTC shall be finally resolved through arbitration in Winchester, Virginia. This site is controlled by VTC from its offices within the United States of America. VTC makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Materials in violation of U.S. export laws and regulations. Any claim relating to the Materials shall be governed by the internal substantive laws of the Commonwealth of Virginia, USA.

    VTC may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

    If you have any questions regarding this policy, or your information specifically,
    you may email us at:
    admin@vtc.com.