Contact us

Sign up | United States |

Login

Remember me

Go to my home page

Stay on current page

Virtual Training Company Support

PLEASE CHOOSE ONE OF THE FOLLOWING:

Online University System Requirements

General Requirements For Use With A Desktop/Laptop

  • Internet Connection capable of downstream bandwidth of 1+ Mbps
  • Minimum screen resolution of 1024x768
  • MAC - Mac OS 10.6+
  • WIN - Windows 8/7/Vista/XP SP2
  • At least 512MB of RAM
  • At least 128MB of graphics memory
  • Web Browser - Chrome, Firefox, Internet Explorer, Opera, Safari
  • Cookies and JavaScript must be enabled within the web browser
  • Any pop-up blockers are set to allow all content from *vtc.com
  • Adobe Flash 11+
  • Linux users on Firefox, please see this

  • Additional Requirements For Using The VTC AIR Player

  • VTC AIR Player
  • Adobe AIR 3+

  • Additional Information

  • The VTC AIR Player is an applications that does not require you to use a web browser. However, you must be connected to an ISP.
  • The VTC AIR Player works only with the Online University, not VTC training discs
  • Please view the VTC AIR Player FAQ for additional information
  • It is important for users to log out of the VTC website if using the VTC AIR Player in conjunction with the website. If a user logs into the website and then tries to log in via these other applications, the user may get a message indicating that someone else is already logged in using that username and password.
  • Mac OS X 10.8+ users have received warning messages when first attempting to launch the VTC Player. Just press down the CONTROL key while clicking on the VTC Player. After launching it once, you should never see the message again.

  • Mobile Devices

  • iOS 4+, Android 4
  • Mobile users must use a web browser to view movies
  • Mobile device users having trouble playing movies should click the Preferences option on any course page and select the Low Bandwidth option
  • Security Considerations

    Routers, Hardware/Software Firewalls, Anti-Virus, etc.

    Open up your security devices to the following (contact your network administrator if behind a company firewall):
  • Applications - VTC AIR Player, QuickTime, Adobe AIR, Flash
  • Domains - *.vtc.com, *.bitgravity.com
  • Ports - 80, 443, 554, and 1935
  • IPs - 54.236.230.133, 50.199.22.241, 208.67.238.200

  • OTHER
  • If bitgravity.com is blocked you may see this error message when clicking on a movie: Error loading media: File not found
  • For more in depth solutions to issues with playback of VTC content on web browsers and/or applications, please see the VTC Support FAQ
  • To check if the required ports are open on your network or for other possible solutions to playback issues, navigate to BitGravity Debug Tools (requires Flash)
  • Verify that any proxy firewalls do not have JavaScript disabled
  • Verify that any pop-up blockers, anti-virus software, or any other security measures are set to allow ALL content from vtc.com and bitgravity.com

  • VTC does not provide technical support for network security applications and hardware.

    NOTE: We strongly recommend that a user attempt to play demo movies from a primary device and network location first before purchasing a membership. If you can play movies from home but not at work, it's possibly due to restrictions set up by a network administrator.

    Administrating Your VTC Account

  • You must be logged in to administer an account, download work files (if available), add/edit/delete bookmarks and notes, check usage reports, add/delete courses to a course list, or apply for a certificate.
  • You may edit your account by navigating to the My Account drop down menu and from the Account Information sub-menu. There you may select from several payment and security options.
  • You may add courses to your course list by clicking the Add this Course to My Courses link found in the Options section on every course page. Your saved course list may be viewed at My Courses.
  • To remove courses from your My Courses, click the X icon to the right of any courses listed.
  • You may check your usage reports by navigating to the drop down menu My Account and selecting Usage Report from the Account Features sub-menu.
  • You may add bookmarks by clicking on the checkbox to the left of every tutorial link on a course page and selecting the Save Bookmarks button.
  • You may delete bookmarks on the Bookmarks page. This page is found by navigating to the drop down menu My Account and selecting Bookmarks from the Account Features sub-menu. Check the tutorials you want deleted and click the Delete Selected Bookmarks button on the bottom of the page. You may also delete all entries within a specific course by clicking the X graphic next to the course.
  • You may create, edit, or delete notes by clicking on the notepad icon to the right of every tutorial link on a course page. You may review course notes by clicking the View Course Notes link found in the Options section on every course page.
  • You may apply for a VTC Certificate by selecting Click here to get certificate for this course to the right of tutorial links on a course page. You may also apply for a certificate, or see how many tutorials you have left to earn a certificate, by navigating to the drop down menu My Account and within the Account Features sub-menu, select Course Certificate.
  • To verify a certificate navigate to the very bottom of any web page and click verify a VTC Certificate. You do not need to be logged in to verify a VTC Certificate.
  • Should a course contain work files, you may download any available work files by clicking the Work Files link found in the Options section. Not all courses have work files. If you do not see a link available, then the course has no work files.

  • VTC CD/DVD Users

    System Requirements

  • Minimum screen resolution of 1280x800 (1024x768 for courses released prior to 2011)
  • MAC - Mac OS 10.4+, VTC Player
  • WIN - Windows 8/7/Vista/XP, VTC Player
  • QuickTime 7
  • QuickTime 7.7.2 for Windows causes captioned tracks to be blacked out. Revert back to QuickTime 7.7.1 and the caption tracks will appear.

  • Click here for a full list of our VTC Offices.

     BACK TO TOP


    Login Problems

    VTC uses a login system to control access to the VTC Online University.

    When logging in via the website, please remember to click the Logout button when finished with the system. Users who simply shut down their browser and fail to click the Logout button may not be able to log back in for up to 30 minutes. The system will automatically log out a user who has not played a movie within 30 minutes. Users can log back in after the 30 minute timeframe has passed.

    It is important for users to log out of the VTC website if using the VTC AIR Player in conjunction with the website. If a user logs into the website and then tries to log in via the VTC AIR Player, the user may get a message indicating that someone else is already logged in using that username and password.

    If you are experiencing any difficulties, please wait 30 minutes and try again. If you do not find a solution on these pages, please contact us.


    Phone: (561) 962 8386

    E-mail: VTC Tech Support

    VTC Offices Directory

    VTC Terms and Conditions

    TERMS & CONDITIONS OF USE

    BY SUBSCRIBING TO THIS SERVICE, YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT, THE TERMS AND CONDITIONS OF WHICH SHALL PREVAIL IN GOVERNING YOUR RIGHTS OF USE. BY CLICKING THE "BECOME A MEMBER" BUTTON, THE INDIVIDUAL OR ENTITY LICENSING THE PRODUCT ("YOU") IS CONSENTING TO BE BOUND BY AND IS BECOMING A PARTY TO THIS AGREEMENT. IF LICENSEE DOES NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, THE BUTTON INDICATING "BECOME A MEMBER" MUST NOT BE SELECTED, AND LICENSEE MUST NOT INSTALL OR USE THE SOFTWARE.

    1. DEFINITIONS

    "VTC" refers to Virtual Training Company, Inc.
    "You" refers to the user or subscriber.
    "Software" refers to the VTC training content and software.

    2. LICENSE: VTC hereby grants to You a worldwide, non-royalty bearing, non-exclusive license to use the Software according to the provisions contained herein and subject to payment of the applicable subscription fees.

    3. RESTRICTIONS: You may not do any of the following:

    Save the Software to Your hard disk or other storage medium; permit others to use the Software except as specified by addendum; modify, reverse engineer, decompile, or disassemble the Software; make derivative works based on the Software; publish or otherwise disseminate the Software. VTC, Inc., VTC Online University, and the Virtual Training Company site is owned and operated by VTC, Inc. as a corporation of record.
    All materials on this site are the property of VTC unless otherwise specified. No material from these pages may be copied, reproduced, republished, downloaded, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any other purpose is a violation of U.S. copyright law and other proprietary rights. For purposes of this Agreement, the use of any such material on any other web site or networked computer environment is prohibited.

    4. FEES: The rights granted under this Agreement are effective only upon payment of the subscription fees, which are strictly non-refundable other than as expressly provided herein. The term "monthly subscription" is defined as any 30 day period. The term "yearly subscription" is defined as one 365 day period. A yearly subscription ends on the same numerical date as it began (example July 28, 2004 to July 28, 2005).

    The VTC Online University is access to every VTC training tutorial in our library. You pay a flat fee for access to these titles. You are billed according to your renewal selection below, and can renew monthly, yearly, or in any other increment offered. If you choose to be billed monthly, you will be billed every 30 days for the subscription until you request the subscription be cancelled. Our terms of service state that you must cancel a monthly subscription at least two business days before your renewal date. These two days give us enough time to ensure that you will not be charged again.

    5. LIMITED WARRANTY: VTC warrants that the Software, if operated as directed, will substantially achieve the functionality described. VTC does not warrant, however, that Your use of the Software will be uninterrupted or that the operation of the Software will be error-free or secure. In addition, the security mechanisms implemented by the Software have inherent limitations, and You must determine that the Software sufficiently meets Your requirements. VTC also warrants that the media containing the Software, if provided by VTC, is free from defects in material from the date You acquired the Software. VTC's sole liability for any breach of this warranty shall be, in VTC's sole discretion: (i) to replace Your defective media or Software; or (ii) to advise You how to achieve substantially the same functionality with the Software as described; or (iii) if the above remedies are impracticable, to refund the subscription fee You paid for the Software. Only if You inform VTC of Your problem with the Software during the applicable subscription period will VTC be obligated to honor this warranty. VTC will use reasonable commercial efforts to repair, replace, advise, or refund pursuant to the foregoing warranty within thirty (30) days of being so notified. If any modifications are made to the Software by You during the warranty period; if the medium is subjected to accident, abuse, or improper use; or if You violate the terms of this Agreement, then this warranty shall immediately terminate. This warranty shall not apply if the Software is used on or in conjunction with hardware or software other than the unmodified version of hardware and software with which the Software was designed to be used as described.

    THIS IS A LIMITED WARRANTY, AND IT IS THE ONLY WARRANTY MADE BY VTC OR ITS SUPPLIERS. VTC MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTIES' RIGHTS. YOU MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, TO THE FULL EXTENT PERMITTED BY LAW, THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE ABOVE LIMITED WARRANTY PERIOD. MOREOVER, IN NO EVENT WILL WARRANTIES PROVIDED BY LAW, IF ANY, APPLY UNLESS THEY ARE REQUIRED TO APPLY BY STATUTE NOTWITHSTANDING THEIR EXCLUSION BY CONTRACT. NO DEALER, AGENT, OR EMPLOYEE OF VTC IS AUTHORIZED TO MAKE ANY MODIFICATIONS, EXTENSIONS, OR ADDITIONS TO THIS LIMITED WARRANTY.

    6. PROPRIETARY RIGHTS: VTC reserves all proprietary rights in and to the Software, is protected by copyright and other intellectual property laws and by international treaties. VTC, Inc.

    Trademark Notice: VTC, Virtual Training Company, Inc., The VTC Logo, and VTC Online University, are trademarks of VTC, Inc. All other company and product names may be trademarks of their respective owners.
    The information contained herein is subject to change without notice. Copyright © 1995 - 2005 VTC, Inc. All rights reserved.

    7. TERMINATION: This Agreement shall automatically terminate if You fail to comply with the restrictions described herein. Your obligations to pay outstanding subscription fees shall survive any termination of this Agreement.

    8. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL VTC OR ITS SUPPLIERS OR RESELLERS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. IN NO EVENT WILL VTC BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT VTC RECEIVED FROM YOU FOR A LICENSE TO THE SOFTWARE, EVEN IF VTC SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH
    DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM VTC'S NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH LIMITATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.

    9. Links To Other Materials: Linked sites found at the VTC site are not under the control of VTC, and we are not responsible for the content of any linked site or any link contained in a linked site. VTC may change links based solely on our discretion, and we reserve the right to terminate any link or linking program at any time. VTC does not, by linking to sites, endorse companies or products to which it links and reserves the right to note as such on its web pages. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

    Forums, and Chat are not always screened by VTC, and we are not responsible for the content of any public or open forum content at the site. VTC may change these public forums based solely on our discretion, and we reserve the right to terminate any forum at any time. VTC does not, by allowing these forums, endorse companies or products which may be mentioned in these forums, and reserves the right to note as such on its web pages. If you decide to access any of the public forums in this site, or linked to this site, you do this entirely at your own risk.

    9. GOVERNING LAW & DISPUTE RESOLUTION: This Agreement is governed by Virginia law. All disputes between You and VTC shall be finally resolved through arbitration in Winchester, Virginia. This site is controlled by VTC from its offices within the United States of America. VTC makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Materials in violation of U.S. export laws and regulations. Any claim relating to the Materials shall be governed by the internal substantive laws of the Commonwealth of Virginia, USA.

    VTC may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

    If you have any questions regarding this policy, or your information specifically,
    you may email us at:
    admin@vtc.com.